Squadin

Terms and Conditions of Use

Effective date: October 14, 2026

Last updated: October 14, 2026

Welcome to Squadin (hereinafter "the Platform"), an app and website for organising and playing amateur sport: pickup games and events, challenges between teams, competitions, teams, communities, venue bookings, chat, the SKOIN wallet, player cards and the Fanzone.
By using the Platform you accept these Terms and Conditions of Use ("Terms").
If you do not accept them, please do not use the Platform.

1. Acceptance of Terms

By accessing or using the Platform, you confirm that you have read, understood, and agree to comply with these Terms. These Terms apply to all users — players, organizers, referees, sports venues, teams, organizations, community admins and anyone else using the services.

2. Changes to Terms

2.1 We may update these Terms to reflect legal or technical changes or new features.
2.2 The updated version applies from the effective date shown at the top. We publish a summary of what changed and, for significant changes, tell you in the app. Continuing to use the Platform after that date means you accept the new Terms.

3. Platform Services

  • Events: users and organizations create sports events in three modes: pickup (individual players fill slots and are split into teams), challenge (a team invites another team) and registration (sign-ups with check-in and a podium). Events may be free or paid, one-off or recurring.
  • Games: live scores, lineups, match events and results entered by organizers, referees or team admins.
  • Competitions: leagues, cups and tournaments run by organizations, with fixtures, standings, scorers, awards and a card studio.
  • Teams and communities: create teams, invite members, build communities and organize activities.
  • Venues and bookings: players book courts and pitches; venues manage availability and schedules.
  • Chat: direct, group, team, event, community and competition chats, plus a support chat with us.
  • Wallet: SKOIN, the Platform credit used to pay for events, bookings and services, and to send to other users.
  • Stats, cards and rankings: player statistics, ratings, awards, leaderboards and shareable player cards.
  • Referees: referee profiles that organizers can find and assign to games.
  • Fanzone and blog: predictions on real-world matches for points, and articles published by Squadin.

4. Intellectual Property and Your Content

4.1 The Platform (text, logo, code, design, card templates) belongs to Squadin or its partners and is protected by copyright and trademark law.
4.2 Reproduction or use of the Platform's own content without our written permission is prohibited.
4.3 Your content. You keep ownership of everything you upload or post (photos, videos, voice notes, messages, polls, team and event descriptions, posts, referee profile). You give Squadin a worldwide, royalty-free licence to store, copy, resize, display and transmit that content as needed to run the Platform: to show it to the people you shared it with, to render it on cards, share pages, standings and leaderboards, and to keep backups. The licence ends when you delete the content or your account, except for copies that other users have already received or shared and for records we must keep by law.
4.4 Cards and share pages. Player cards, game pages and other share pages generated from your activity may show your name, photo, team and statistics. By playing on the Platform you agree that these may be created and shared by you, your teammates, organizers and Squadin, and that a card image, once shared, can be copied outside the Platform.

5. User Accounts

5.1 To use features such as events, teams, chat, bookings or the wallet you must create an account with a mobile phone number that you verify by SMS code. Organizations and venues are managed by personal accounts of their admins.
5.2 You are responsible for the security of your phone number and password and for every action taken with your account. Tell us immediately if you suspect misuse.
5.3 We may suspend or close any account that violates these Terms (section 12).
5.4 Age and Parental Responsibility: There is no minimum age requirement to create an account on the Platform. However, if you are under the age of 18, your parent or legal guardian is responsible for your use of the Platform and must supervise your activities. By creating an account for or allowing a minor to use the Platform, the parent or guardian agrees to be bound by these Terms and accepts full responsibility for the minor's actions.
5.5 One person, one account. Accounts created with someone else's number, with fake numbers or by automated means may be removed without notice. To protect sign-up we limit how many codes and accounts can be requested from one number or address, may show an anti-bot check, and may refuse sign-ups from some country dial codes.
5.6 You can delete your account yourself from the account settings in the app (section 12.5).

6. User Obligations and Content Rules

  • Use the Platform only for lawful purposes and in the spirit of fair play.
  • Do not post illegal, offensive, misleading or fraudulent content.
  • Respect the rules set by venues, organizers, organizations and community admins.
  • Do not interfere with the Platform, scrape it, or try to bypass its limits and security checks.

6.1 User Content and Conduct:

  • (a) Users may create and post content on the Platform, including team and event names and descriptions, profile information, posts, chat messages, photos, videos, voice notes, documents and polls.
  • (b) You are solely responsible for the content you post. By posting it you confirm that you have the right to do so, including the consent of people who appear in photos or videos you upload, and that it does not violate any law or these Terms.
  • (c) The following types of content are strictly prohibited:
    • Illegal content: Content that violates laws, including hate speech, incitement to violence, or promotion of illegal activities.
    • Offensive or explicit content: Profanity, sexually explicit material, graphic violence, or any content that is abusive, threatening, or harassing.
    • Spam and advertising: Unsolicited commercial content, promotional spam, or repetitive messages, including in chats and polls.
    • Impersonation: Pretending to be another person, organization, or entity, or misrepresenting your affiliation with any person or organization.
    • Privacy violations: Sharing someone else's phone number, location, photos or private messages without their consent.
  • (d) The Platform may review, moderate, remove, or refuse to publish any user content at our sole discretion, without prior notice. Chat admins may remove messages and members from their chats, and community admins may ban members from their community.
  • (e) You can block any user; blocked users cannot see your profile or contact you. To report a user or content, contact us through the support chat or the contacts in section 18.
  • (f) You agree to indemnify and hold the Platform harmless from any claims, damages, or losses arising from your content or conduct.

7. Events, Games and Competitions

7.1 Joining an event. The organizer sets the sport, format, place, time, price, number of slots, whether joining needs approval and the refund policy. By joining you agree to those conditions. Paid events are paid in SKOIN from your wallet at the moment you join or are approved; a hold may be placed on your balance while your request is pending.
7.2 Withdrawing. You may withdraw from an event in the app until the organizer closes it. Withdrawing removes your participation; it is not paused or kept on a list. What you get back is decided by the organizer's refund policy, shown on the event before you join, which sets a refund percentage for each number of hours before kick-off. The Platform service fee is not refunded. If the organizer cancels the event, you are refunded in full.
7.3 Attendance. After the event the organizer reports who played, who was a substitute and who did not show up. A no-show may forfeit the completion deposit and affects your record. Registration events use check-in by the organizer at the venue.
7.4 Teams and the draft. In pickup events the organizer may split players into teams manually, automatically, or through a captain draft where captains pick players in turn. Substitutes and waiting lists are managed by the organizer and promoted in order when a slot opens.
7.5 Organizer pays. An organizer may add players to a pickup event and pay their Platform service fee from a personal or organization wallet. The player added still accepts these Terms and the organizer's rules.
7.6 Results, statistics, ratings and awards. Scores, match events and lineups are entered by organizers, referees or team admins, not by Squadin, and may contain mistakes. Ratings, MVP and award votes are given by other players. We calculate statistics, leaderboards, highlights and cards from this input and do not guarantee their accuracy. Disputes about a result are settled by the organizer of the game or competition; contact us only if you believe the Platform processed the data wrongly.
7.7 Competitions. Organizations run competitions and set their regulations, fees and schedules. Teams register under those conditions. Squadin provides the tools and is not a party to the competition.
7.8 Referees. A user may publish a referee profile with a base fee, sports, areas and venues. Squadin may verify a profile but does not employ referees, does not guarantee their qualifications and is not a party to the arrangement between a referee and an organizer. Referee ratings are given by players after a game.
7.9 Safety. You take part in sport at your own risk. Check that you are fit to play, respect the venue's rules and your own limits. Squadin is not responsible for injuries, lost property or the conduct of other participants.

8. Payments and SKOIN

8.1 Card payments on the Platform are processed by POK Payments, a licensed third-party payment service provider. By paying you authorize POK Payments to process the payment.

8.2 We do not store card data (full card number or CVV). It is processed and stored by POK Payments according to PCI DSS standards. For convenience you may save a card as a token: we keep the token, card brand, last four digits, expiry month and year and cardholder name, never the full number or CVV. You can delete saved cards at any time; a deleted token can no longer be used.

8.3 SKOIN.

  • (a) SKOIN is the Platform's credit. It has a fixed reference value for pricing (1 SKOIN = 10 Albanian lek at the time of writing; the current rate is shown in the app) and can be used only inside the Platform.
  • (b) SKOIN is bought in packages by card. The price shown includes the payment gateway fee. All SKOIN purchases are final and non-refundable, and SKOIN is not money, cannot be converted back to money by individual users and earns no interest.
  • (c) Every SKOIN purchase is fiscalized: we issue a fiscal invoice through a licensed provider (devPOS) and report it to the Albanian tax authority, as the law requires. The invoice is available to you on request.
  • (d) A purchase that fails, times out or is charged twice is corrected by us; contact support with the payment details.

8.4 Bonuses and promotions.

  • (a) We do not currently grant a sign-up bonus. Accounts that still hold bonus SKOIN from an earlier promotion keep it until it is spent; the unused part expires on the account's first SKOIN purchase or when the account receives SKOIN from another user.
  • (b) New players pay no Platform service fee and no completion deposit for their first 2 completed events (the "new-player waiver"), so they can play with an empty wallet.
  • (c) Cashback: when you pay a completion deposit for an event, it is returned to your wallet as cashback after you have played, as reported by the organizer.
  • (d) We may run other promotions, bonuses or referral rewards from time to time. Each has its own conditions (expiry, usage limits, eligibility, non-transferability) communicated when it is granted. Promotional SKOIN has no cash value and cannot be withdrawn.
  • (e) We may change, suspend or end promotional programs at any time. SKOIN already credited under a promotion keeps its stated conditions.

8.5 Service fees.

  • (a) The Platform charges a service fee in SKOIN when you join a paid event, and may charge fees for other services it introduces. The fee is shown before you confirm.
  • (b) Service fees are paid to the Platform and are non-refundable once the transaction is completed, including when you withdraw from the event. They are returned only if the organizer cancels the event.
  • (c) Entry fees, management fees and booking prices are set by organizers, organizations, communities and venues and are paid to them, not to the Platform. Their refund rules are set by the organizer (section 7.2).

8.6 Sending SKOIN to other users.

  • (a) You may send SKOIN to another user from the wallet or from a chat, between 20 and 500 SKOIN per transfer. Organizations may also send SKOIN from their wallet.
  • (b) A transfer is final once credited. If the recipient still holds bonus SKOIN from an earlier promotion, the transfer waits for their approval and your SKOIN is held until they accept or reject it; accepting it expires their remaining bonus.
  • (c) Check the recipient before sending. We cannot reverse a transfer sent to the wrong person, and transfers must not be used to sell or trade SKOIN outside the Platform.
  • (d) We may limit, hold or refuse transfers to prevent fraud or abuse.

8.7 Withdrawals (Organizations and Venues).

  • (a) Only organization and venue wallets can be withdrawn, by one of their admins. Individual user accounts cannot withdraw SKOIN.
  • (b) The minimum withdrawal is 100 SKOIN. The request must include the business name, tax number (NIPT) and a valid invoice in PDF for the requested amount.
  • (c) Approved requests are paid out in Albanian lek at the reference rate, less any payment gateway fee shown at the time of the request, within 5 business days after approval.
  • (d) You may cancel a request while it is pending. We may reject requests that do not meet these Terms, the law or our anti-fraud checks.

8.8 Refunds and cancellations. SKOIN purchases and Platform service fees are non-refundable. Event entry fees are refunded according to the organizer's refund policy (section 7.2), always in SKOIN to your wallet. Booking cancellations follow the venue's rules. An organizer may also refund a participant manually from the event earnings.

8.9 We may refuse or cancel payments, freeze a wallet, or reverse credits obtained by fraud, error or violation of these Terms.

9. Chat

9.1 Chats are for organizing and enjoying sport. The content rules in section 6 apply to every message, photo, video, voice note, document, poll and location you send.
9.2 Chats are not end-to-end encrypted. Messages pass through our servers, where media is kept for up to 30 days and messages for up to 90 days so they can be delivered and synced; after that they are available only on the devices that already received them.
9.3 You can delete a message for yourself or, for your own messages, for everyone. You can leave a chat, clear it or delete it on your device. Event, team and community chats follow the lifecycle of the event, team or community, and their members are managed by the organizer or admins.
9.4 Group invite links let anyone who has the link ask to join. Share them with care; admins can reset a link at any time. Admins may set quiet hours during which members cannot post.
9.5 The support chat is read by Squadin staff and may be answered by an AI assistant (section 9.6).
9.6 AI assistant. Answers from the AI assistant are generated automatically from your messages and your account data and may be wrong or incomplete. They are information, not a commitment by Squadin; prices, refunds and account changes are only valid when made in the app or confirmed by a human. You can always ask for a human in the same chat.

10. Public Content, Cards and Share Links

10.1 Player cards, shared games, competition pages, public events, communities, leaderboards, published referee profiles and blog posts can be opened by anyone with the link, without a Squadin account, and may be cached by browsers, messaging apps and search engines.
10.2 A share link shows a snapshot of the shared item as it was when the link was created. The person who created a link can reset it; a reset link stops working for everyone.
10.3 You may share cards and links that feature you or your team. You may not use them to mislead, to advertise unrelated products, or in a way that infringes the rights of other people shown on them.

11. Fanzone and Gamification

11.1 Fanzone predictions are a free game of skill played for points. Nothing of value is staked and no money or SKOIN is paid out; points have no cash value. The Fanzone is not a betting or gambling service.
11.2 XP, medals, streaks and the XP leaderboard are rewards for using the Platform. They have no cash value, cannot be transferred and may be recalculated if we find errors or abuse.
11.3 Real-world fixtures, scores and crests in the Fanzone come from third-party data providers and may be delayed or wrong. Our scoring decision for a match is final.

12. Account Suspension, Termination and Deletion

12.1 The Platform may suspend or terminate an account for violations of these Terms, including:

  • Fraudulent activity: Payment fraud, fake bookings, scams, duplicate or automated accounts, or any deceptive practice.
  • Terms violation: Breaking platform rules, repeatedly posting prohibited content, or misusing platform features.
  • Abusive behavior: Harassment, offensive content, threatening other users, or creating a hostile environment, in the app or at events.
  • Payment disputes: Chargebacks, unpaid fees, debt owed to the Platform, or financial misconduct.

12.2 Upon termination for a violation, any remaining SKOIN balance is forfeited and cannot be recovered or withdrawn.
12.3 Users whose accounts have been suspended or terminated may contact our support team for a case-by-case review. There is no formal appeal process, and termination decisions are at the Platform's sole discretion.
12.4 The Platform is not liable for losses resulting from account suspension or termination.
12.5 Deleting your own account. You can delete your account in the account settings. Deletion is immediate: your profile is deactivated, you are logged out everywhere, your chat media is removed from our storage, teams where you were the only admin are archived, and organizations or venues where you were the only admin are closed. Spend or withdraw your SKOIN before deleting: a remaining balance on a deleted personal account is not refunded or paid out. Match results, ratings and statistics remain in the records of the games you played. Financial records are kept as long as the law requires. See the Privacy Policy for details.

13. Liability and Disclaimers

The Platform is provided "as is" and we do not guarantee that it will always be uninterrupted or error-free.
We are not responsible for third-party services (sports venues, organizations, organizers, referees, POK Payments, devPOS, data providers).
For the organization of events and competitions and the management of teams, responsibility lies with the respective organizers.
We are not responsible for disputes between users and venues, organizations, or event organizers, or between users. Such disputes must be resolved directly between the parties involved.
To the extent permitted by law, our total liability to you for any claim related to the Platform is limited to the amount you paid to the Platform in service fees in the 12 months before the claim.

14. Privacy Policy

How we collect and process personal data is described in our Privacy Policy, which forms part of these Terms.

15. Service Changes

We may add, change or remove features of the Platform without notice, according to technical or business needs. We will give reasonable notice before removing a feature that holds your money or content.

16. Governing Law and Jurisdiction

These Terms are governed by the legislation of the Republic of Albania. Disputes are resolved initially amicably; failing that, by the competent courts of Tirana, Albania, without prejudice to the mandatory consumer rights of your country of residence.

17. Inconsistency and Invalidity

If any provision is declared invalid, the other parts remain valid. If the Albanian version and the English version of these Terms differ, the Albanian version prevails for users in Albania.

18. Contact

For any questions or concerns, please contact us:

  • In the app: the Squadin support chat
  • Email: alban [at] squadin [dot] com
  • Contact number: +355 69 421 6008

Last updated: October 14, 2026